Information And Communications Technology In Business - Samples

Question: Discuss about the Information And Communications Technology In Business. Answer: Information and Communications Technology (ICT) has an important role to play to give the traditional supply chain management a complete makeover by integrating various modern technologies that will make the process more automatic and efficient. In this age of technologies driven by the digital innovations, there has been a complete revolution in various sector of business only made possible by the technological advancement (Alavi Yoo, 2015) In recent years, organizations and firms dealing with courier business are recognizing the importance of information technology in automation and more error free decision making (Frenkel, 2014). The importance has only increased in these years that it had in the past. In recent years, as the demand and competition has increased, the focus has been shifted to create supply chain that is more efficient, fast and reliable so that more and more customer can be served with lesser but effective resources. ICT, by making fine use of the technologies are making these strategies possible to implement (Taylor , 2015). In the modern supply chain management , information is regarded as the key integration factor .information is so highly regarded as the key to the integration process that it get much more importance even more than the direct ownership. Manufacturers are constantly demanding the courier partners to conduct the supply operation electronically as it gives speed and accuracy in the delivery process (Monczka , 2015). Pack Send, one of the top courier companies in Melbourne, Australia, has implemented the information technology for their courier operations (Packsend.com.au, 2018). The use of technology has helped a lot in managing various aspects of courier services like shipment, tracking and product delivery. Due to the technology, customer can have more precise idea about the delivery time and they need not to wait for the delivery without any idea about the delivery time. This has improved the customer experience a lot that plays an important role in any kind of business as far as the reputation and business values are concerned. Due to the advance technologies to deal with vast amount of information, it is possible to track the delivery status (Taylor , 2015). It not only helps the company to keep track of the delivery process more accurately, it also helps the customer doing the same as they can track their product anywhere anytime as mentioned by the author. The technologies have also made it possible to reduce the labor as the process has become much more automated. The switch from manual to automation technique has made it possible to manage vast amount of workload with lesser resources. This has improved the performance as well as made it cost effective. Customers can now chat with the operational executives about their quires regarding price, quality of services and get it resolved much more quickly (Wu, Straub Liang , 2015). Use of advance technology for the database design that stores the customer information regarding their address, phone no and delivery details helps to smooth the process once a registered customer opt for the service next time. This makes the process of delivery less hassle free and fast. Based on the above discussion, it is justified to say that Information and Communications Technology has revolutionized the field of courier services by giving it more modern and advanced approach for business execution. References: Alavi, M., Yoo, Y. (2015). Use Information Technology for Organizational Change.Handbook of Principles of Organizational Behavior, 595-614. Frenkel, K. A. (2014). Automation of Business Processes Drives Benefits.CIO Insight, ISSN,15350096, 1. Monczka, R. M., Handfield, R. B., Giunipero, L. C., Patterson, J. L. (2015).Purchasing and supply chain management. Cengage Learning. Packsend.com.au. (2018).PACK SEND - Courier Freight Deliveries in Australia Internationally. [online] Available at: https://www.packsend.com.au/ [Accessed 14 Mar. 2018]. Taylor, P. (2015). The importance of information and communication technologies (ICTs): An integration of the extant literature on ICT adoption in small and medium enterprises. Wu, S. P. J., Straub, D. W., Liang, T. P. (2015). How information technology governance mechanisms and strategic alignment influence organizational performance: Insights from a matched survey of business and IT managers.Mis Quarterly,39(2), 497-518.